Measurements, Metrics and the Value-Driven Operations Management System - Book

<body bgcolor="#ffffff" link="#cc0000" vlink="#cc0000" background="../ebooks/art/bakwhite.gif"> <img src="../ebooks/cleardot.gif" width="1" height="1" vspace="8" border="0"><br> <table border="0" cellspacing="0" cellpadding="0" width="465"><tr valign="top"> <td width="15"> </td> <td width="450"><font face="verdana, arial, helvetica" size="2"> <font face="verdana, arial, helvetica" size="4"><b>Measurements, Metrics and the Value-Driven Operations Management System</b></font><br><img src="../ebooks/art/mmv-cover.jpg" width="191" height="224" alt="Measurements, Metrics and the Value-Driven Operations Management System Cover illustration" border="0" align="right" vspace="10"> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> <font face="verdana, arial, helvetica" size="3">By Steven A. Melnyk, Ph.D., CPIM</font><br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> <b>Pages: 61</b><br> <b>PDF Price: $12.00</b><br> <b>Print Price: $16.00 (Plus Shipping & Handling)</b><br> <a href="#order"><img src="../ebooks/art/order.gif" width="116" height="19" hspace="0" vspace="4" border="0" alt="Order Button"></a><br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> <br> Metrics are often overlooked and their value underestimated by most managers. However, we are now starting to appreciate the value of measurement. We cannot have progress without measurement; we cannot hope to deliver superior value without having metrics to tell us what we are doing wrong, what we are doing right, and where to focus our attention for improvement. Metrics, in turn, emphasize the role of information. Information is a strategic asset and critical to our efforts to eliminate waste and enhance value. In "Measurements, Metrics, and the Value-Driven Operations Management System," Steve Melnyk explains what metrics are and how to use metrics. He also gives the reader a look at metrics within the broader corporate system of customer service.<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="8" border="0"><br> <table border="0" cellspacing="0" cellpadding="6" bgcolor="#CECECE"> <tr> <td><font face="verdana, arial, helvetica" size="2"><b>Author bio:</b><br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> Steven A. Melnyk, Ph.D., CPIM, is professor of operations management at Michigan State University. He is the lead author of more than eight books. He is also the editor of the first work devoted to the study of tooling in production and inventory control (Grand Rapids APICS/Michigan State University, 1988). His research interests include supply chain management, metrics/system measurement, time-based competition (TBC) and environmentally responsible manufacturing (ERM). Dr. Melnyk is an active researcher whose articles have appeared in such international and national journals as the <i>International Journal of Production Research,</i> the <i>International Journal of Operations and Production Research,</i> the <i>Journal of Operations Management and Production and Inventory Management.</i> In addition, Dr. Melnyk sits on the editorial review board for <i>Production and Inventory Management</i> and the <i>International Journal of Production Research.</i> He is also the software editor for <i>APICSThe Performance Advantage</i> and is the lead author of the monthly "Back to Basics" column found in that magazine.<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="8" border="0"><br> Dr. Melnyk's contributions to the theory and practice of production and inventory management were recognized in 1992 by the Grand Rapids Chapter of APICS when they awarded him the Paul Berkobile Award. In addition, in 1999, Dr. Melnyk was recognized as a Faculty Pioneer by ASPEN Institute for his leading-edge work on integrating environmental concerns into business practice. Dr. Melnyk is listed in the 1995 to 1999 issues of <i>Business Week: Guide to the Best Business Schools</i> as one of the 10 outstanding faculty members of Michigan State University's MBA Program.<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"></td> </tr> </table> <br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> <b>Table of Contents</b><br> <b>Objectives</b><br> <b>Preface</b><br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> IBM and Microsoft Clash over OS/2<br> <b>Chapter 1.</b> Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Why Metrics?<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> The Functions Provided by Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Metrics and the Human in the System<br> <b>Chapter 2.</b> The Traits of Effective Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Categorizing Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Organizational Focus<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Predictive and Outcome Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Individual Metrics vs. Systems of Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="24" border="0"> The Strategic Profit Model<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="24" border="0"> The Balanced Scorecard System of Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="24" border="0"> Theory of Constraints-based System of Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="24" border="0"> Other Measurement Systems<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Other Methods for Generating Metrics<br> <b>Chapter 3.</b> Benchmarking  Developing the Standard of Comparison for Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Using Benchmarks to Develop Meaningful Metrics<br> <b>Chapter 4.</b> Customer Service  Applying Metrics within a Systematic Context<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Developing Customer Service Goals<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Customer Service, Gaps and Metrics<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="24" border="0"> The Case of a Failed Total Quality Management Initiative  Gaps in Action<br> <b>Chapter 5.</b> Learning Organization  Learning from Metrics<br> <b>Chapter 6.</b> Information and Metrics  Recognizing the Importance of Data<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Why Information Now?<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Information Challenges Facing Management<br> <b>Chapter 7.</b> Summary<br> <b>Appendix A.</b> Key Terms<br> <b>Appendix B.</b> Solved Problems<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" hspace="12" border="0"> Strategic Profit Model  Solved Problem<br> <b>References</b><br> <b>Footnotes</b><br> <br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="8" border="0"><br> <a name="order"></a> <font face="verdana, arial, helvetica" size="3"><b>Ordering:</b><br></font> If you would like to order print copies of this book or order more than one title as a PDF file go to the <a href="/forms/ebooksorder2.html" target="_top">e-books shopping cart form</a>. <br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> If you would like to order a PDF of <b>Measurements, Metrics and the Value-Driven Operations Management System</b> only, <a href="https://www5.atsbank.com/cgi-bin/atsmem.exe?1000&27103+ebmmv" target="_top">click here for credit card payments</a> or <a href="https://www5.atsbank.com/cgi-bin/atsmem.exe?1001&27103+ebmmv" target="_top">here for electronic checking</a>.<br> <img src="../ebooks/art/cleardot.gif" width="1" height="1" vspace="4" border="0"><br> <b>PLEASE NOTE:</b> Ordering single PDFs is more expediant than ordering mutiple titles at once. 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