March 1996 € Volume 6 € No. 3


Synchronizing a Smooth Landing

By Julie Fraser


It's the post-Cold War era, and the aircraft market has slowed down considerably. In addition, the customers are much more demanding. Aircraft parts used to be measured on quality, price and delivery date, in that order. Now, quality is a given, and a plant that does not have good prices and quick delivery is quickly eliminated as a supplier.

This is a totally new set of business rules: A plant that was focused on quality must shift the balance to achieve rapid delivery at a good price. How can a company accommodate this dramatic change in the environment and remain competitive? Heroux Inc. of Longueuil, Quebec, Canada, manufactures, repairs and remanufactures complex landing gear for aircraft. Picking up on the concept of manufacturing synchronization, this company decided it needed an easy-to-use information system that would produce accurate daily schedules for their remanufacturing plant.

The challenge is that their's is a very complex process for remanufacturing. Until the product arrives, they don't know what they need to do to refurbish it. Routings are created after an analysis process, and every routing may be different, depending on the condition and problems of the incoming landing gear. The remanufacturing process includes 30 to 40 operations. The plant has 60,000 open work orders in the database.

It's also a very complex product. Aircraft landing gear have a BOM that is nine to 11 levels deep! So even if all of the machines, tools, and people are available to work on the landing gear, there's a good chance that not all of the subassemblies and raw materials a given order requires are available. Few products can synchronize in such a complex environment. Heroux chose MOOPI Manufacturing Synchronization software from Berclain to bring together the activities of the plant floor with the enterprise systems to ensure accurate delivery of customer orders.

After about nine months incorporating MOOPI into their business operations, Heroux dramatically improved its ability to deliver customer orders for remanufactured landing gears on time. Backlog was reduced by 35 percent. On-time delivery performance increased by more than 30 percent. Cycle time was cut by 30 percent after the first eight months on a specific contract. And while the volume of new jobs in the plant increased by 139 percent, WIP increased by only 61 percent.

Julie Fraser is vice president, market strategy, for Berclain Group Inc., a provider of detailed scheduling and manufacturing synchronization software. She was formerly senior industry analyst at AMR, following plant floor applications.


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