August 1997, Volume 3, No. 8

Table of Contents

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21st Century Manufacturing
Customers are becoming more demanding and less tolerant of unresponsive organizations. The manufacturing company of the 21st Century will need to possess three critical skills: product and service customization, company memory, and dynamic customer interfaces. This article shows you how to develop those skills to peak performance. 

How to Improve Service with Better Forecasting
Effective forecasting tools can help manufacturers achieve lean and well-balanced inventory deployment - with materials and components going through production based on much better projections of customer orders rather than "just in case" contingencies and other guesstimates.

Technology Update: ABB Enhances Its Global Collaboration
ABB Group has adopted Lotus Notes as its corporate groupware standard, for e-mail communication, and for Internet/intranet solutions. Notes applications support core business processes, such as opportunity tracking, continuous research, program management, quality conformance tracking, global key account management, and customer complaint tracking.

News in Brief
A compilation of newsworthy items of interest to manufacturers.

Market Analysis: Windows NT Gaining on UNIX
"Is UNIX dead?" is a question manufacturing systems decision-makers are asking with increasing frequency. Windows NT is being proposed as the inheritor to UNIX's once-dominant position in the plant operations market. This article takes a look at how close Windows NT is to overtaking UNIX in the marketplace.

Manufacturer's Library
Reviews of current books dealing with manufacturing management.

Products
A round-up of recently released manufacturing software applications.

Calendar
A listing of upcoming manufacturing industry events.

Case Study: Lafarge Optimizes Cement Production with Intelligent Software
Lafarge, a cement manufacturer, has implemented intelligent software into its process operations. The system has shown savings in burner fuel alone estimated at $250,000 per plant, per year. Additional benefits are being realized in reduced emissions, and in an increase in the replacement interval of refractory bricks by as much as 50%.


Supplement:
Electronic Commerce Update


Publication Information:

David Blanchard, Editor
Nancy Bistritz
,Managing Editor
John Llewellyn
, Publisher

Editorial:

P.O. Box 159
Kent, OH 44240
(330) 677-4210;


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